Members Login

Frequently Asked Questions

Select a question from the list below to see the answer

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Q. I am a member but don't have a password, how can I get one?
A. Please follow the link on the login page entitled 'Forgotten your password or don't have one yet?'. You will be asked to enter your registered email address. Your login details will then be emailed to that address.

 

Q. I have forgotten my password, what should I do?
A. Please follow the link on the login page entitled 'Forgotten your password or don't have one yet?'. You will be asked to enter your registered email address. Your login details will then be emailed to that address.

 

Q. My password does not work, what should I do?
A. Your password will contain numbers as well as letters, please check that you are not typing letters that are actually numbers. For example the letter L could actually be a number 1. If you still experience problems then please use the forgotten password link to request a new password.

 

Q. I requested a password but never received it, how do I get one?
A. If your login details do not arrive please check your junk mail folders for messages since some e-mail providers will flag all messages from automated systems as spam. If this is not the case please try requesting a password again. If this second attempt is unsuccessful please email the membership administrator with details of the problem.

 

Q. I don't have access to the email address which I registered with anymore. How can I change it and get my password?
A. Please email membership administrator giving the details which you gave when you registered including your full name, address, and the email address you had at the time. We will register your new email address so you can obtain a password.

 

Q. I can't remember which email address I registered when I joined.
A. Your registered email address should be the one that you receive administrative emails on. It will be the one you supplied when you joined unless you have since notified us of a change. If you cannot remember or do not have access to this email address please email membership administrator giving the details which you gave when you registered including your full name, address, and email address.

 

Q. I have a password but my email address has changed. Can I still log in?
A. Yes. You can log in using your old email address, and change it in the membership area. Be sure to save your changes and use your new email address to log in in future.